Effective Date: September 10, 2024

At Official Whole Melt Extracts, we take pride in the quality of our products and the satisfaction of our customers. Due to the nature of our products, we have specific guidelines for returns and refunds to ensure safety, compliance, and fairness.

1. All Sales Are Final

  • For health, safety, and regulatory reasons, we cannot accept returns of cannabis or cannabis‑derived products once they have left our facility.
  • Please review your order carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

We will replace or refund your order if:

  • The product arrives damaged in transit.
  • The product is defective or compromised in quality.
  • You receive the wrong item compared to your order confirmation.

What to do:

  • Contact us within 3 business days of delivery.
  • Provide your order number, a description of the issue, and clear photos of the product and packaging.
  • Once verified, we will arrange a replacement or issue a refund to your original payment method.

3. Refund Processing

  • Approved refunds will be processed within 5–7 business days after confirmation.
  • Refunds will be issued to the original payment method only.
  • Shipping fees are non‑refundable unless the return is due to our error.

4. Order Cancellations

  • Orders may be cancelled before they are shipped.
  • Once an order has been processed and shipped, it cannot be cancelled.

5. Non‑Returnable Items

We cannot accept returns for:

  • Opened or partially used products.
  • Products not in their original packaging.
  • Products purchased from third‑party retailers or resellers.

6. Contact Us

If you have any questions or need to request a refund or replacement, please contact us:

Official Whole Melt Extracts
📍 5011 Golden Foothill Pkwy #5 El Dorado Hills, CA 95762, United States
📧 Email: order@officialwholemeltxtracts.com
📞 Phone: +1 618‑350‑9304